TITLE: Supply Chain Management and Its Effect on Health Care Service Quality:
Quantitative Evidence from Jordanian Private Hospitals
file:///C:/Users/user/Desktop/ADILAH/SEM%205/SUPPLY%20CHAIN/journal%20group/3.pdf
http://www.sciedu.ca/journal/index.php/jms/article/view/2751/1601
http://www.sciedu.ca/journal/index.php/jms/article/view/2751/1601
AUTHOR: Raeeda Jamal Al-Saa'da1
, Yara Khalid Abu Taleb2
, Mais Elian Al Abdallat3
, Rasmi Abd Alraheem Al-Mahasneh2
,
Nabil Awni Nimer4
& Ghazi A and Al-Weshah5
YEAR : 2013
FRAMEWORK:
ITEM:
CONCLUSION:
The aim of this study was to measure the effect of supply chain management on the quality of healthcare services in Jordanian private hospitals sector from the supply chain officers' perspectives. The results showed that there is a medium relationship between the supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) and the quality of healthcare services. The relative contribution supply chain management dimensions in interpreting the quality of healthcare services was (0.25). Thus, the alternative hypothesis is confirmed there is a significant impact of supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) on the quality of healthcare services. Consequently, there is a significant impact of supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) on the quality of healthcare services. The results also showed that there are no significant differences between supply chain management dimensions and the quality of healthcare services due to some demographic factors such as gender, educational qualification, age, and experience. These results are consistent with recent study in Jordan, The result is consistent with the Jordanian healthcare environment, as around 33%of the health care provided in Jordan is obtained in the private sector (JMH, 2010), which provides primary, secondary, and tertiary services through a network of private clinics and hospitals, mostly concentrated in the capital and other urban centers. This includes 58 hospitals with a total of 3642 hospital beds (33%). The current study-based on literature- developed a new model which depicts the effect of supply chain management dimensions on service quality measurement in health care sector. The proposed model can be extended to different services industries. The study revealed different implications for Jordanian healthcare services which are supported by other studies conducted in Jordan such as (Abu kharmeh, 2012). It is necessary for hospital managers to recognize patients’ needs and expectations. Hospital management can take into account the levels of their ages and their future needs. Hospitals also have to pay attention to select and recruit staffs that are scientifically and practically qualified, especially in the field of health administration. The study also enhanced the importance of supply chain management in service sectors and its effect on service quality. Although a number of studies have attempted to apply principles and frameworks from the manufacturing sector to the service sector such as (Vandaele and Gemmel, 2007), a significant number of other research has emphasized the uniqueness of the service supply chain and called for more studies which account for these factors. In order to improve the quality of care, health specialists should be trained in the field of how to offer care in an effective and efficient manner. But these specialists always face with difficulties in evaluating their experiences and this is mostly because of not being aware about the methods of quality measurement. Kazemzadeh et al (2011) concluded that health care managers' knowledge about service quality factors is a very important element in continuous quality improvement.
ITEM:
CONCLUSION:
The aim of this study was to measure the effect of supply chain management on the quality of healthcare services in Jordanian private hospitals sector from the supply chain officers' perspectives. The results showed that there is a medium relationship between the supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) and the quality of healthcare services. The relative contribution supply chain management dimensions in interpreting the quality of healthcare services was (0.25). Thus, the alternative hypothesis is confirmed there is a significant impact of supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) on the quality of healthcare services. Consequently, there is a significant impact of supply chain management dimensions (the relationship with suppliers, specifications, standards, delivery, and after-sales service) on the quality of healthcare services. The results also showed that there are no significant differences between supply chain management dimensions and the quality of healthcare services due to some demographic factors such as gender, educational qualification, age, and experience. These results are consistent with recent study in Jordan, The result is consistent with the Jordanian healthcare environment, as around 33%of the health care provided in Jordan is obtained in the private sector (JMH, 2010), which provides primary, secondary, and tertiary services through a network of private clinics and hospitals, mostly concentrated in the capital and other urban centers. This includes 58 hospitals with a total of 3642 hospital beds (33%). The current study-based on literature- developed a new model which depicts the effect of supply chain management dimensions on service quality measurement in health care sector. The proposed model can be extended to different services industries. The study revealed different implications for Jordanian healthcare services which are supported by other studies conducted in Jordan such as (Abu kharmeh, 2012). It is necessary for hospital managers to recognize patients’ needs and expectations. Hospital management can take into account the levels of their ages and their future needs. Hospitals also have to pay attention to select and recruit staffs that are scientifically and practically qualified, especially in the field of health administration. The study also enhanced the importance of supply chain management in service sectors and its effect on service quality. Although a number of studies have attempted to apply principles and frameworks from the manufacturing sector to the service sector such as (Vandaele and Gemmel, 2007), a significant number of other research has emphasized the uniqueness of the service supply chain and called for more studies which account for these factors. In order to improve the quality of care, health specialists should be trained in the field of how to offer care in an effective and efficient manner. But these specialists always face with difficulties in evaluating their experiences and this is mostly because of not being aware about the methods of quality measurement. Kazemzadeh et al (2011) concluded that health care managers' knowledge about service quality factors is a very important element in continuous quality improvement.
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